Generate several options
Compare different styles and palettes before selecting one direction.
Roomlio Help Center
How can we help?
Find answers about interior design generation, room photos, subscriptions, restoring purchases, privacy and using Roomlio.
Support email: viankao777@icloud.com
Before contacting us
Include these details
A short description of the issue
Your iPhone model
Your current iOS version
The Roomlio app version
Screenshots, when relevant
Support topics
Choose what you need help with
Design generation
Get help when a room design does not generate, takes too long or produces an unexpected result.
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Photos and results
Learn how to prepare room photos, save generated designs and share finished concepts.
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Subscriptions
Find information about subscriptions, renewals, cancellations and available paid features.
Learn more
Restore purchases
Restore an eligible purchase or subscription made with your Apple ID.
Learn more
Privacy
Review how Roomlio handles information and find the complete Privacy Policy.
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Contact support
Send us a message when your question is not answered on this page.
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Design generation
When a design does not generate
Most generation issues can be resolved by checking the connection, room photo and current app version.
1
Check that your internet connection is stable.
2
Close and reopen Roomlio.
3
Confirm that the uploaded image is clear and supported.
4
Try a different room photo or a simpler prompt.
5
Check that Roomlio is updated to the latest available version.
6
Restart your iPhone and try again.
Room photos
Prepare a stronger starting image
Use a clear and sharp room photo.
Include the main walls, floor and large furniture.
Use balanced daylight where possible.
Avoid extreme zoom and wide-angle distortion.
Remove temporary clutter that hides the room.
Generated results
Save and use your concepts
Save useful designs
Keep the concepts that best communicate your preferred atmosphere.
Share for feedback
Share supported results with family, collaborators or design professionals.
Verify real dimensions
Generated concepts do not replace measurements or technical planning.
Subscriptions
Manage billing through Apple
Purchases and subscriptions made in the iOS app are processed through the Apple App Store and associated with your Apple ID.
1
Open Settings on your iPhone.
2
Tap your name at the top of the screen.
3
Tap Subscriptions.
4
Select Roomlio.
5
Review, change or cancel the subscription.
Restore purchases
Recover an eligible previous purchase
Use the same Apple ID that was used for the original purchase. Then open Roomlio and select Restore Purchases where that option is available.
Purchase still not restored?
Confirm that the purchase is visible in your Apple purchase history and contact us with a screenshot that does not expose sensitive billing information.
Contact supportPrivacy and legal information
Review the current Roomlio Privacy Policy and Terms of Use for information about privacy, payments, acceptable use and service limitations.
Frequently asked questions
Common Roomlio questions
How do I create an interior design in Roomlio?+
Open Roomlio, choose whether to start from a room photo or a written prompt, select the room category, interior style and color palette, then generate a design.
Why did my design fail to generate?+
Check your internet connection, confirm that the room photo is clear and try generating again. Temporary service availability or an unsupported image may also affect generation.
What type of room photo works best?+
Use a clear, well-lit photo that shows the main walls, floor, windows and furniture. Avoid extreme cropping, heavy blur and very dark images.
Will Roomlio preserve my exact room layout?+
The original room photo guides the generated concept, but furniture, materials and smaller architectural details may be reinterpreted.
Can I save or share generated designs?+
Roomlio allows supported generated results to be saved, downloaded or shared using the options available inside the app.
How do I cancel a Roomlio subscription?+
Subscriptions purchased through Apple are managed through your Apple ID subscription settings. Canceling stops future renewals but does not normally refund the current billing period.
How do I restore a previous purchase?+
Make sure you are signed in with the Apple ID used for the original purchase, open Roomlio and use the Restore Purchases option where available.
Can Roomlio issue a refund?+
Purchases made through the Apple App Store are processed by Apple. Refund requests are reviewed according to Apple's refund policies.
Does Roomlio create construction-ready plans?+
No. Generated designs are intended for visual inspiration. Measurements, materials, furniture dimensions and technical feasibility should be verified separately.
How can I contact Roomlio support?+
Send an email to viankao777@icloud.com and include a description of the issue, your device model, iOS version and any relevant screenshots.
Contact support
Still need help?
Describe what happened and include your device, iOS version, app version and screenshots where relevant.
Email Roomlio SupportSupport email
viankao777@icloud.comPlease do not include passwords, complete payment card details or other highly sensitive information.
Roomlio for iOS